I have a friend that worked at Google for some years. Over lunch, I mentioned my frustration with how they cancel products, and he mentioned that Google's poor behavior is limited to free products, but once you pay they are better. This story is a nice counter-example, as I expect Nest Secure wasn't free or even particularly cheap.

Google Kills Nest Secure, Can't Be Bothered To Explain Support Roadmap - Techdirt